01
Get Your Label
Start a return through our returns portal. You'll receive a return label and an RA number.
Person Built® Promise
Returns &Exchanges
Unworn items with original tags and packaging can be returned within 30 days of purchase. Items marked Final Sale and gift cards are not eligible.
Returns Process
02
Pack It Up
Use your own box or reuse the one we shipped it in. Include one order per package.
03
Label and Ship
Attach the return label and drop the package at your preferred shipping location. Do not ship without an RA number.
Need a Different Size?
We Cover Exchange Shipping.
Request a pre-paid return label through the returns portal and follow the same process above. For U.S. orders, we pay to ship your item back and send out the replacement. We want your gear to fit right.
Who pays for return shipping?
For refunds, the customer covers return shipping. We do not refund
outgoing freight from the original order. For exchanges on U.S. orders,
we cover it.
Does the warranty transfer to a new owner?
Yes. The warranty follows the product, not the original purchaser.
How do refunds work?
Once we receive and inspect your return, we'll let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Allow additional time for your bank to process. If more than 15 business days have passed since approval, contact us at hello@spclst.com.
What if my order arrived damaged?
Inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Can I combine multiple orders in one return?
No. Our warehouse processes one order per label. If you return items from multiple orders in a single package, the additional items will not be credited.
Is there a restocking fee?
For returns of 6 items or fewer, no. For returns over 6 items, we reserve the right to charge a 10% restocking fee.
What about international orders?
For orders, exchanges, and returns outside of the U.S., reach out to hello@spclst.com and we'll work with you directly.
EU 14-day cooling off period?
If your order ships to the European Union, you have the right to cancel or return within 14 days for any reason. The item must be unworn, unused, with original tags and packaging, and you'll need your receipt or proof of purchase.
Ready To Start?
Start a return or exchange through our portal. Questions?
We're at hello@spclst.com